First Hawaiian Bank

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Select User Status Notification messageSystemTransfer #17957**** failedDec 07, 2022

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Select User Status Notification messageSystemTransfer #17954**** failedDec 07, 2022

I wanted to exhange cash for 3 fifty dollar bills for a group sympathy card. He would not do it cuz I only had a Temporary State ID even if I have a checking acct.

there with over $5000. !!! Rediculous. He would not accept any other card I had on me with my name.

Few months ago, I exchanged large bills for smaller bills, from my Las Vegas trip. Approximately, $400. worth. A different teller asked if I had a commercial account.

I said no. She complained that I should not be exchanging all these bills, since I don't have a commercial acct. These people have NO ALOHA !!! I am not withdrawing money, I am simply exchanging.

They still have the same amount of money with my exchanging!!

The higher level management departments should get a lesson on quality customer service & more ALOHA for their customers. I will NOT recommend this bank.

I tried to login to my account on line 3wks ago, was asked a security question I never seen before, it took over an hour to get help to find out what was happening, finally told it won't happen again, tried last week, again another question I had never seen before, called to get help and was told the online service would call me back... still waiting for that call, been waiting for 4 working days.

I went today and opened up a new savings and checking account at BANK OF HAWAII, DO NOT BANK HERE, IT SEEMS THE LONGER YOU ARE A CUSTOMER YOU ARE THE WORSE YOUR CUSTOMER SERVICE GETS, THEY MAKE IT HARD ON THE ELDERLY POEPLE, 20 YR CUSTOMER KICKED TO THE CURB, I DONT KNOW WHAT HAPPENED BUT I'VE BEEB KICKED TO MANY TIMES THIS YEAR ALONE TO KEEP MY MONEY WITH THEM, DO NOT TRUST THEM WITH YOUR MONEY, 20YRS MEANS NOTHING TO FIRST HAWAIIAN BANK. TERRIBLE CUSTOMER SERVICE!